Privacy Policy

Last updated: October 2026

This policy explains what Lockedproblem Tree Service ("we", "us") collects, how it is used and who receives it when you browse lockedproblem.garden, phone the number shown on this site or send a request form. It is a general template, not legal advice.

What We Collect

Some details come from you. When you call or fill in a form, you may give us your name, phone number, email address, location and notes about your tree or property.

Some details are gathered automatically while you use the site. These include your IP address, browser and device type, the pages you open and the time of your visit. Calls to the number on this site may be tracked, and some may be recorded, for quality and billing purposes.

Why We Use It

We use your information to:

• Match you with an independent tree removal provider that works in your area
• Send your request details to that provider so they can reach you and set up a visit
• Reply to your questions and messages
• See how people use this site and our phone lines
• Make the site and the referral service better
• Meet legal duties and stop fraud or misuse

Who Receives It

Lockedproblem Tree Service is a referral service. When you ask for help, we pass your contact details and request information to one or more independent providers or marketing partners so they can get in touch. These are separate businesses, and each has its own privacy practices.

We also share information with companies that help us run the site and phone systems, such as hosting, analytics and call-tracking vendors. We may disclose information when the law requires it, or when we need to protect our rights.

We do not sell your personal information for money. Some laws count sharing data with marketing partners as a sale or a share. Where those laws apply to you, you may be able to opt out.

Cookies and Analytics

This site may use cookies and similar tools to learn how visitors use it. You can control cookies in your browser settings. If you turn them off, some parts of the site may not work as intended.

Your Rights and Choices

Depending on where you live, you may be able to see, correct or delete your personal information, or opt out of certain sharing. To make a request, email contact@lockedproblem.garden. We may ask you to confirm who you are before we act on it.

Security and How Long We Keep Data

We take reasonable steps to protect your information. No method of sending or storing data is completely secure, though. We keep information only as long as we need it for the purposes above, or as long as the law requires.

Children

This site is not intended for children under 13. We do not knowingly collect personal information from them.

Policy Updates

We may revise this policy from time to time. The date at the top shows when it last changed.

Contact

Questions about this policy? Email contact@lockedproblem.garden.